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We help companies operationalize and Scale Customer Success
Reduce churn and grow accounts
Proactively identify at risk and opportunity accounts.
Convert your trial customers.
Execute plans effectively for high touch and tech touch accounts
Drive onboarding effectiveness
Track and measure onboarding phases.
Design various touchpoints for the onboarding phase.
Personalize the onboarding experience for stakeholders.
Improve team productivity
Create and manage tasks for cross functional teams.
Single simplified 360 view to keep your customers at the center.
Automate actions to improve productivity.
Increase product adoption
Influence users to use your product the right way.
Track key features and drop-offs.
Manage in-application guidance and product feedback.
Enhance customer experience
Manage and influence each digital touch point positively.
Automate personalized reactions to customer behavior.
Manage experience across the journey.
The Only Platform Architected for Intelligent Customer Success
Intelligent. Automated. Unified: Customer Success (CS) + Customer Experience (CX) + Product Experience (PX). Retain revenue and drive account expansion with a comprehensive suite of customer success tools.
360 VIEW OF CUSTOMER
Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.
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“ Frugal implementation, directed towards B2B enterprise applications. ”
Co-Founder & Chief Technology Officer PlayAblo
“ The fact that we are able to monitor the usage of our product feature and drill it down by each customer at a feature level is very useful ”
Director UDM Global
“ It has been a game changer for a recurring revenue business like ours! ”
Chief Executive Officer Kommuto
“ Easy to use platform with very nice UI… has helped both our Customer Success and Product development teams… ”
Chief Product Officer Vermittler
“ Such visibility helps us take targeted swift actions and increase the adoption of our features. It has made a difference to the way we work! ”
Chief Executive Officer Playablo
“ It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources. ”
Chief Technology Officer Engagedly
“ The way different metrics are represented in Analytics screen is very informative for any type of business. ”
Founder & Chief Executive Officer Simplify3x
“ ..helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. ”
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